Terms & Conditions
All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges.
We reserve the right to alter prices on the site without notice. Where your order is accepted, the price of a product displayed on the website at the time the order is received will be accepted and honoured as correct, unless the price is an obvious mistake.
We accept Visa and MasterCard as well as direct deposits to our bank account. We use Stripe for the processing of payments via credit card. Goods will only be dispatched once full payment has been received and funds have been cleared.
An automatic email confirmation of the order will be sent to the customer’s registered email address. 4Mates Brewery Limited reserves the right to review and/or cancel orders containing information that cannot be verified.
Cancellation of Orders
In order to provide our customers with the quickest possible delivery, most orders will be shipped within 24 to 48 hours hours after order details have been verified and payment has been received. If you would like to cancel an order, please contact us here at 4Mates Brewery within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and we will exercise our discretion in determining whether an order placed through the site may be cancelled.
Returns and Exchanges
We recommend that customers thoroughly inspect goods upon receipt, and before removing any attached tags and before disposing of any original packaging.
If you are not completely satisfied, if you comply with our return policies below you can return your purchase within 10 days of the purchase date for a credit or exchange to the same value excluding shipping costs.
We will not accept goods in damaged packaging unless they are faulty.
Delivery charges and return freight costs will not be refunded unless the goods are faulty.
We will only accept goods returned with prior notification through correspondence via email to firstname.lastname@example.org. Please advise the reason for the return including instructions on whether you prefer the goods to be refunded, exchanged or credit provided.
There is no return or exchange for sale or used items.
We will not accept any returned goods that have been used, altered, damaged, or have their labels removed.
All returned goods must be sent to our service address, 4Mates Brewery Limited, 30 Kakariki Way, Otatara, Invercargill 9879.
Receiving a Refund
Once your goods have been returned to us within the above stated time frame and passed quality checks, we will process your refund request. Your refund will be processed in the original payment format as your purchase was made within 30 days of the initial return request received via email. All returned products will be credited to the original purchasers including GST but excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place.
Please note: if we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. 4Mates Brewery Limited reserves the right to refuse an exchange or return for any item sent back in a used or damaged condition.
Availability of Products
4Mates Brewery will always endeavor to have full stock of our items, however we may encounter small delays in supply at times. Also from time to time, heavy demand, limited editions or other factors beyond the control of may result in some products being temporarily or permanently unavailable. In any of these circumstances we will contact the customer who will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on backorder.
Consumer Guarantees Act 1993 (“the Act”)
If you are a consumer under the Act and you are acquiring or holding yourself out as acquiring the goods for a business purpose, the Act will not apply. Subject to this clause nothing in these terms will affect your rights as a consumer under the Act.
Consumer Guarantees Act 1993
The provisions of the Consumer Guarantees Act 1993 (“CGA”) shall not apply to any supply of Product to you, and the conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statue or common law will not apply and are excluded from these terms of trade.
Where you purchase any Products from us for resupply as, or incorporation into, goods or services ordinarily acquired for personal household or domestic use or consumption (“Consumer Products”) you warrant that:
If you supply the Consumer Products directly to an end user/consumer you will do so using terms and conditions of supply which exclude liability for any claims under the CGA; and if your customer acquires any Products for resupply, you will ensure that your customer and each person in the distribution chain will exclude liability in its contract for supply for any claims under the CGA.